FAQs

Bookings

HOW LONG DO I NEED TO MAKE BOOKING?
Depending on our bookings allow between 4-12 weeks booking ahead. 50% non-refundable deposit on booking, then balance of 50% paid 14 days before the shoot. (A booking and payment reminder will be sent out 14 days before shoot).
WHAT ABOUT CANCELATIONS DUE TO WEATHER?
Unfortunately sometimes we have to cancel due to the weather in which case we don’t refund but just reschedule, we will try to rescedual the photo shoot as close to the original day, but please allow up to 12 weeks as weekend shoots are obviously the most popular time to shoot, week days are always better to fit in rebooking’s.
WHAT HAPPENS IF I NEED TO CANCEL MY SHOOT?
We understand that sometimes LIFE gets in the way of DREAMS, if you need to cancel we cannot refund you, however you can rebook, (we will try to fit you in on a cancelation) or at a later time within 12 months of your booking.
DO I NEED TO SIGN ANY FORMS?
Yes, on the day of the photo shoot we will ask you to sign a couple of standard forms like many photographic shoots. There is:
1). Duty of care and safety policy. (we will send you a copy when you book)
2). Permission to use your photos on our social media providers (Instagram and Facebook, no names or personal information is shared unless you ask to be tagged then we can @ you) SHARING IS CARING.
CAN I REQUEST FOR A PARTICULAR COLOUR OR PATTERN TAIL?
By booking and paying in advance we can guarantee the tail of your choice, in your size. If you are wanting to try and book earlier (eg your on holidays etc) and we have an availability, we can’t guarantee you will get the colour or pattern to fit your size, but we will try to give you something as close to your request. Please keep in mind all our tails are very popular and look amazing in photos.
WHAT ABOUT SIZING?
the tails are designed to fit assorted heights and shapes, within its size… as Mermaids come in all shapes and sizes….eg – long or short legs, long or short torso, etc

The Photo Shoot Day

OUTDOOR SHOOTS PRECAUTIONS?
Be prepared to get wet! Our beautifully designed tails are not designed to swim in, however shallow rock pools are fine and gentle waves washing up on the beach or crashing onto rocks (safety first is always the priority). And of course getting caught in the rain… the wet look is always popular with our mermaid tails.
CAN I MOVE WHEN IN THE TAIL?
our tails are uniquely designed so you can pop your feet out of them and walk to different spots. We try to avoid slippery surfaces.
WHAT DO I WEAR ON THE DAY OF SHOOT?
We recommend wearing your swimmers (preferably 2 pieces, unless your looking at wearing your clam bra tshirt (which is part of the package). No bulky pants as the mermaid tails are designed to fit your body, and anything worn under it (apart from swimmers) will show up in the photos.
We also have a small range of coverings from jewellery to crochet tops, crochet bikini tops, netting, that will add to the interest of the photo as well as partly concealing your chest area, (due to different sizes and shapes we recommend you have a back up plan as this is just add on and may not fit)
When changing into the tail in public places, we do have a specially designed “body tent” that you can wear while changing, if it’s a Mermaid Gang photo we offer a pop-up tent.
SIBBLING OR CHILDREN PHOTOGRAPHS?
We recommend one or 2 adult/family members present, to assist in dressing and handling your children (we hold a blue card but still feel its more appropriate if you are involved in positioning and dressing your child). Please keep the adult supervision to a minimum (number of adults) (less distraction for your child)

Photos

CAN I TAKE MY OWN PHOTO’S?
Because you are photographed mostly in public areas we cannot control outsiders taking photos (as it is very unusual to witness mermaids out in public, as they are usually quite secretive and shy), but we do ask out of respect for our unique business that no photos are taken by yourself or your help.
The photos you will receive will be selected out of a possible hundred photos taken on the day then time is spent retouching to correct any floors and enhance both you, environment and of course the beautiful tail ensuring that you receive the best final photo available.

How you can help

I HEAR THAT YOU GUYS DONATE TO CHARITIES?
YES, a large percentage of "MermAID Empire" is the word "AID" which we want to put back into the local community.
Giving has always been a big part of our family and so our aim is to support local foundations that relate to our environment ie. Homeless, Children’s facilities and helath, Abuse, Animal shelters etc. and by booking a mermaid photo package you will be pleased to know that at least 10% of the package will be going back into one of these identities (each month we promote the organisation on our website as well as all social media's. .
HOW CAN I HELP?
SHARING IS CARING. We would love it if you promoted it too on facebook or Instagram!
It doesn't cost anything or take any more of your time but every time you post a mermaid empire photo, PLEASE ADD the institution of that month, its all about bringing AWARENESS, and something you can feel proud of.